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Description
This manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting...
Author
Description
From the creator of the popular website Ask a Manager and New York magazine's work-advice columnist comes a witty, practical guide to navigating 200 difficult professional conversations--featuring all-new advice! There's a reason Alison Green has been called "the Dear Abby of the work world." Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don't know what to say. Thankfully,...
Description
Like Leadership and Self-Deception, The Arbinger Institute's first book, The Anatomy of Peace has become a worldwide phenomenon - not because of a media blitz, movie tie-in, or celebrity endorsement, but because readers have enthusiastically recommended it to colleagues, relatives, and friends. The Anatomy of Peace asks, What if conflicts at home, conflicts at work, and conflicts in the world stem from the same root cause? What if we systematically...
Author
Description
Battles, protests, standoffs, strikes. We hear about them all the time. On the surface, a battle and a protest don't seem to have much in common, but they're really just two ways of handling a dispute. One uses violence, the other uses signs and picket lines. But both start as a disagreement between two groups of people. Both are conflicts. Using real world examples, Why Do We Fight? teaches kids to recognize the structures, factors, and complex histories...
Author
Description
In today's workplace, managers, leaders, and HR professionals often believe they don't have the time to help employees navigate conflict. But before you can successfully guide others in managing disagreements, you must be able to manage yourself-- your mindset, presence, and behaviors. Ringer draws on her expertise in conflict and communication skill-building to help readers acquire the skill and confidence to coach conflicting employees back to a...
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