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Description
Safety is no accident and affects everyone in every industry. The good news is that accidents are preventable with proper training and safety products. A company's primary objective is to ensure the safety and health of their employees. We’ll learn that most accidents are preventable along with the rules for lifting and climbing and how to prevent slips and falls.
Description
Every workplace has hazards that could endanger workers. It is important to understand the unique risks in your company so you can develop an effective safety program that minimizes illness and injuries. Examined are safety precautions for a warehouse or industrial setting. Educate everyone in the workplace about safety requirements, materials, and procedures; and, of course, always keep the lines of communication open. We will learn safety precautions...
Description
Employees have the legal right to perform their job without being subjected to workplace harassment. Sexual harassment occurs whenever unwelcome conduct on the basis of gender affects a person's job. Harassment, whether deliberate or not, is an issue that must be addressed and handled immediately. It can take a serious toll on the victims as well as affect the accused, the coworkers, and the company itself. While we often link sexual harassment to...
Description
What would happen if your dog were suddenly able to speak? Find out on Martha Speaks! The series follows the adventures of Martha, whose appetite for alphabet soup gives her the power of human speech. Using her newfound abilities, Martha gets jobs, wears disguises, foils bad guys, wins contests, and orders lots of steaks.
Description
Learn how to prepare your mindset before taking a call. We will learn good phone techniques and the key to great customer service. Every person that walks into your store, contacts you by phone or online is entitled to your respect, your assistance and your attention, yet 89% of shoppers have stopped buying from an online store after they experienced poor customer service. This a lost opportunity because great customer service translates into more...
7) Business Management & HR Training: Episode 1,Business Management & HR Training Adapting to Change
Description
We all wish for things to be better and more effective yet often dread, if not fear, the steps for improvement and our current routine. By learning to accept that change is natural, we can begin to adapt more quickly. Keep in mind you do not have to like the change but you do have to find a way to cope without fear of failure, fear of success, fear of rejection, fear of criticism, and fear of the unknown. We will learn how to confront our resistance...
Description
We all know the term Intelligence Quotient better known as IQ, but there is also Emotional Intelligence which is another kind of smart which effects 58% of your performance, your physical health, your mental health and your relationships. In fact, people with average IQs outperform those with the highest IQs 70% of the time. It is the art of self-awareness, correctly identifying and managing emotions and tendencies to remain calm under pressure and...
9) Business Management & HR Training: Episode 3,Business Management & HR Training Compassion Fatigue
Description
Compassion Fatigue is a combination of physical, emotional, and spiritual depletion associated with caring for people in significant pain and physical distress. We are proud of the professionals and the volunteers that follow their passion to help the lives of others. We appreciate their serviced and depend on their expertise. And with such responsibility comes rewards for caring and a cost for caring. Caring too much can hurt. We often forget that...
Description
Learn why apathy exists in the workplace. We’ll learn how to deal with apathy in the workplace and how employees can overcome apathy. We all have the right not to know or not to care - but there is a price for being uninformed and disengaged. Accidents often occur when people don't care, simply go through the motions or are detached, unfocused and have a defeatist attitude. Apathetic coworkers want to hide under the radar. Fortunately, there are...
Description
In this program we'll learn how the leader converts decisions into answers and plans. Meetings reflect the openness, dynamics, and self-image of the organization. It is where collective ideas transform into great projects. It is imperative that every employee knows the components of a successful meeting. If you try these suggestions, your next meeting may well be even more powerful and productive. We will learn how the team leader creates an organized...
Description
The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent, someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards....
Description
We will learn if a great worker is born or made. We will learn the qualities of a great manager. We will learn the qualities of a great employee. Good employees are important in any business. When looking to add staff to your workplace, though knowledge is an asset, it can be taught. Pay closer attention to character, personality, and attitude. What is essential for an employee to achieve greatness is to have a great sense of personal secuity, an...
Description
No matter what vehicle it uses, negativity is damaging to the workplace. It may be found in gossip, attitude and general communication. Negativity can lead to distrust within a team and a decrease in employee engagement. It saps energy and diverts attention from productivity and performance. We’ll learn why an employee may act in a negative manner and how to recognize common behavior issues. It teaches how to create a positive attitude and how leaders...
Description
Land an Interview! The key to a successful interview is preparation. The one aspect that will ensure an impressive interview is preparation, preparation, preparation. If your compelling resume and cover letter landed you an interview, it’s time to prepare for the actual interview and there is no better way than to anticipate and prepare for the questions. This program teaches the importance of researching a company and how to anticipate and prepare...
Description
Common sense is the ability to think and behave in a reasonable way; to make a decision based on a simple perception of tghe situation or the facts. We all have an impact on business - either as a customer or worker. More than 13 million working days are lost every year due to stress-related causes costing U.S. employers approximately {dollar}300 billion annually. Seven out of ten Americans think that civility has eroded. Perhaps it is time for customers...
Description
The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, informed and have limited time to make purchases. Do not lose them due to poor customer service, poor telemarketing techniques, poor order processing, or poor technical support. Every single person in your organization should be caring for customers in ways that exceed their expectations. We’ll learn...
Description
Creating an agenda and keeping a meeting short and to the point has never been easier. The Agenda template in this project has been specially designed to ensure brevity and organization. The informal minutes capture the essence of the meeting and are meant to provide an outline and brief summary of what was discussed, what decisions were made, and who is responsible for taking action. Templates included. We will learn how to create an effective Agenda,...
Description
The term call center was first published by the Oxford English dictionary in 1983. It is not just a department, it is a reflection of the company. And everyone in the company must agree they need customers. If you work for pay, the customer guarantees your paycheck. A company wishing to excel should know the best strategy to increase profits is to provide great customer service through phone and email support, web forms, chat rooms, and social media....
Description
This program will teach you how to handle a situation you might find offensive. Do you burst into fits of anger over the little things? Do you often take things the wrong way? Do people feel they have to be cautious around you? If so, you may be easily offended and your hypersensitivity may be depriving you of healthy relationships and inner happiness. However there are many ways to thicken your skin and spare hurt feelings. We will learn the qualities...
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